The Regional Fund has been certified since August 5, 2008, by an independent international organization, according to ISO-9001. This practically means that it designs, monitors, and improves the processes related to the services provided for the benefit of its customers (Public Bodies, Private Bodies, citizens).
The scope of the certification is:
Planning, Management, and Implementation of Projects and Actions within the framework of National, European, and International Programs.
Meeting the requirements of the Management Capacity criteria for Beneficiaries of Operational Programs.
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This is achieved through 4 main pillars:
- Management Commitment to customer focus and implementation of a quality policy: There is a commitment from the management to prioritize customer satisfaction and implement a quality policy.
- System Design, Organization, and Review: The Fund has documented and codified both its operational procedures, clearly defining responsibilities, inputs and outputs, responsible parties, and records, as well as a series of supporting procedures that maintain an active Quality Management System whose effectiveness is constantly being upgraded in accordance with the requirements of the Standard.
- Resource Management: This entails meeting the requirements for resource management, particularly human resources.
- Implementation of Services Provided: This involves meeting the requirements for providing services to customers. The Fund defines all the processes and activities required by the Quality Management System (QMS), their sequence, as well as the criteria and methods needed to ensure that the processes are effective.
- Measurement, Analysis, and Improvement: This means that the Fund monitors, evaluates, and analyzes the processes and activities that fall under the QMS and develops any actions required to achieve pre-planned results and improvements in these activities. At the same time, it internally checks and audits the System at regular intervals through defined procedures, internal audits, processing of non-conformities, corrective and preventive actions. It reviews and redesigns where necessary to maintain a functional and effective QMS, with an orientation towards citizen satisfaction and the upgrading of our services.
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